Mexico(MXP)
Canada(CAD)
We care about you & the trust you give us
Introduction
Greyhound helps you get where you need to be, when you need to be there, safely and securely. We take the same care with your personal information / data. Our Privacy Policy Overview and Privacy FAQs provide a high level summary of our data practices. Review our full Privacy Policy for greater details. For information on Interest-based Advertising and your related choices click here.
We use your data to provide convenient transportation options, recognize users in order to enhance and customize content, offers, and advertisements, and send emails, and as otherwise set forth in this Privacy Policy or at the point of collection. And, we don’t rent or sell your personal data – to anyone.
You are in control
Through the settings in the Greyhound app or on your device, you can choose when to share your location, and personalize your experience. And, if you want to opt-out of our commercial emails or change your Road Rewards data sharing settings or even delete your Road Rewards account, it’s as simple as contacting us at www.privacyrequest.greyhound.com.
Learn more about how we use your information
Find out how we use data to enhance your experience, tailor offers to you and what you can opt out of by clicking on these privacy topics and reading our full Privacy Policy that follows them.
Transactional Information
READ MOREWhat does Greyhound collect:
Information including services requested or provided, date and time, origin and destination, promotion code, credit card number and personal information (name, email, address, IP address, phone number, etc.).
Why do we collect it?
This information is used for tax, financial and other administrative purposes to provide customer support, to prevent and detect fraud for analytical and operational purposes, and for marketing purposes to customize advertisements and offers. We also use this information for the purpose of identifying users and delivering marketing to them on our behalf.
We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. email). Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of recognition services provided by our partner LiveRamp, please go to https://liveramp.com/opt_out/. To learn more about how to exercise certain choices regarding third-party cookies, please go to http://www.aboutads.info/choices.
When do we collect it?
This information is collected when you visit our website, use our app or reserve or book our products and services through our third-party partners.
Is the collection of the information optional?
No. Transactional information is generated each time you use Greyhound’s products and services. However, you can exercise certain choices regarding third party cookies. To learn more please go to http://www.aboutads.info/choices.
How long do we retain this information?
Greyhound retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of Greyhound’s Privacy Policy for more details.
For users in the EU, what legal grounds does Greyhound have for collecting this information?
Greyhound collects this information in order to provide and improve the services and features you request, to comply with applicable laws, and for purposes of Greyhound’s legitimate interests, such as complying with tax, financial, and legal requirements.
Road Rewards Loyalty Profile
READ MOREWhat does Greyhound collect:
We collect your name, login, password, address, birthdate, phone number, and/or email. We also optionally collect payment information to enable a one-click check out and ask you to optionally provide why you travel, who you travel with and how many times you travel each year.
Why do we collect it?
Your information is used to enable your use of our services, to send you relevant and personalized communications, to verify your identity for account access and payments, and to improve our services.
When do we collect it?
When you create or update your account or select to store your payment information while booking a ticket via our website or mobile app.
Is the collection of the information optional?
Creation of a loyalty account is optional but is required for Greyhound to enable certain services such as one-click payment.
How long do we retain this information?
For as long as you maintain your loyalty account, unless otherwise required by law.
For users in the EU, what legal grounds does Greyhound have for collecting this information?
Greyhound collects this information in order to provide the services and features you request, to comply with applicable laws, and for purposes of Greyhound’s legitimate interests. And if you want to delete your Road Rewards account, it’s as simple as contacting us at 1-877-943-3530.
Device Information
READ MOREWhat does Greyhound collect:
Greyhound may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Why do we collect it?
This information helps us communicate with you; provide you services; protect your and others’ safety and security; optimize and improve your experience and our services; and prevent, detect, and combat fraud.
Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of recognition services provided by our partner LiveRamp, please go to https://liveramp.com/opt_out/. To learn more about how to exercise certain choices regarding third-party cookies, please go to http://www.aboutads.info/choices.
When do we collect it?
Whenever you use our services.
Is the collection of the information optional?
No, except that you can exercise certain choices regarding third party cookies. To learn more please go to http://www.aboutads.info/choices.
How long do we retain this information?
Greyhound retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, and for other legitimate business purposes unless longer retention is required by law. See the Information Retention and Deletion section of Greyhound’s Privacy Policy for more details.
For users in the EU, what legal grounds does Greyhound have for collecting this information?
Greyhound collects this information in order to provide the services and features you request and for purposes of Greyhound’s legitimate interests, such as to prevent, detect, and combat fraud.
Usage Information
READ MOREIs the collection of the information optional?
No. Usage information is generated and collected each time you use Greyhound’s services. However, you can exercise certain choices regarding third-party cookies. To learn more please go to http://www.aboutads.info/choices.
What does Greyhound collect:
Greyhound collects app or website access dates and times, app features or pages viewed, app crashes and other system activity, browser types and information, and third-party sites or services you were using before interacting with our services.
When do we collect it?
When you use our apps or visit our websites.
Why do we collect it?
We use this information to enable and improve your experience with our services; to research and develop new services and features; and to prevent, detect, and combat fraud.
How long do we retain this information?
Greyhound retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, and for other legitimate business purposes unless longer retention is required by law. See the Information Retention and Deletion section of Greyhound’s Privacy Policy for more details.
For users in the EU, what legal grounds does Greyhound have for collecting this information?
Greyhound collects this information in order to provide and improve the services and features you request, to comply with applicable laws, and for purposes of Greyhound’s legitimate interests
User Content
READ MOREWhat does Greyhound collect:
We collect content submitted by users to Greyhound, including driver compliments, customer support communications, ratings, and recommendations to other users.
Why do we collect it?
Your information is used to provide helpful customer support, to share feedback with the community, to improve safety, and to research and develop features for a better Greyhound experience.
When do we collect it?
When you submit content to Greyhound.
Is the collection of the information optional?
Yes. This information is only collected when you submit content to Greyhound, such as when you rate drivers, submit content to enter a contest or sweepstakes, or contact customer service.
How long do we retain this information?
Ratings and other content that you provide, or that is provided about you, will be retained for as long as you maintain your loyalty account, or as required or not prohibited by law.
For users in the EU, what legal grounds does Greyhound have for collecting this information?
Greyhound collects this information in order to provide the services and features you request and for purposes of Greyhound’s legitimate interests.
Frequently Asked Questions
FAQ 1
How can I get more information on how Greyhound uses the information collected about me?By submitting an online request at www.privacyrequest.greyhound.com or via phone at 1 8 7 7 8 0 1 1 4 0 4. You can request a detailed explanation regarding the information Greyhound has collected about you and how it is used, receive a copy of the information Greyhound has collected about you, or request deletion of the information Greyhound has collected about you.
FAQ 2
Who can I contact if I have a question about the use of my personal information?If you have questions on the use of personal data beyond what we’ve outlined above, contact Greyhound’s Data Protection Office at DPO@Greyhound.com. If you would like to submit a request to see what categories of information we have collected from you, you can do so here or via phone at 1 8 7 7 8 0 1 1 4 0 4 and one of our agents can submit the request on your behalf.
FAQ 3
If I request to have my personal information deleted by Greyhound, will it impact my booking or travel experiences?We will maintain your information needed to travel, but it could impact our ability to notify you of sales or make your booking experience easier. For example, if you’ve asked us to remove a credit card number you initially chose to store, you will have to re-enter the details to complete a reservation.
FAQ 4
If I request to have my Road Rewards account deleted, can I still log into the website?No, your web site log in is your Road Rewards account. If you had us delete your account, you can either book a ticket as a guest, or you would need to join the Road Rewards program again.
FAQ 5
I asked you to delete some (or all) of my personal information, but now I realized it’s helpful when I’m booking. Can I ask you to reinstate it?No, once we’ve deleted your personal information, we cannot reinstate it.