Travel dilemmas

Baggage gone missing? Need to get a refund or change your ticket? We're always happy to help if things don't go according to plan.

We're here to help

  • My bag’s gone missing. How can I get it back?

    If you’ve left your bag or lost it during your trip, we’ll help you try and find it.

    baggage info

  • I need to cancel my trip. Can I get a refund?

    If you bought a Flexible fare you can refund or exchange your ticket for free. You need to make the exchange or refund request before the travel date of your original ticket. 
    With all other fare types, your ticket is non-refundable but you can still change it for a $20 fee prior to your scheduled departure date. 

    Refunds & exchanges

Refunds & exchanges

If something comes up and you need to cancel or postpone your trip, all is not lost. You can either get a refund or make changes, depending on your type of ticket.

Refundable tickets (Flexible tickets) Non-refundable tickets (all other fare types)
  • Get a full refund
  • Change your ticket for free, prior to your scheduled departure date
  • No refunds allowed
  • Change your ticket for a $20 fee, prior to your scheduled departure date

More on refunds & exchanges

Motorcoach Customer Bill of Rights

We at Greyhound, pledge that as an intercity bus rider, you should experience a safe and reliable bus ride with professional and courteous service.  This includes having a clean and comfortable bus with clear rules for how to ride and be safe onboard the bus and in case of emergency. Click here to view the full Intercity Motorcoach Customer Bill of Rights.